FAQ

How do I start using TWS?

Ask your Physician to have TWS supply your wound care dressings. Once your Doctor places your order, TWS will process your claim, we then ship your dressings to your home or nursing home, and bill your insurance.


What products does TWS carry?

When it comes to wound care dressings, TWS is a “one-stop-shop”. Whatever dressings your Doctor uses in their office, we carry. We never substitute!


Can TWS bill my insurance for my supplies?

Yes. TWS works with Medicare or your Commercial Insurance provider to handle all paperwork and billing.


What if my wound(s) heal and I have unopened/unused dressings?

Simply contact our toll-free number and at no cost to you, we will have FedEx pick up any leftover dressings. Once the package arrives to our office your insurance will be reimbursed accordingly.


Can TWS supply me while I am being seen by a Home Health Nurse?

Yes! So long as your primary insurance is not Medicare, we can provide your dressings and handle all of the paperwork with your commercial insurance provider. If you have Medicare and are being discharged from home health, and you still have wound dressing needs, your home health nurse can set you up with our services upon discharge.