About

Who is TWS?

A Division of Tidewater Medical Inc., Total Wound Care Solutions is a Durable Medical Equipment Supplier out of Mount Pleasant, South Carolina. TWS provides surgical dressings to patients in the home setting. We act as a liaison between healthcare professionals and patients to help improve outcomes and manage each patient’s personal needs. Established in 2000, TWS has become the leader in the home delivery arena by providing a mutually beneficial service to patients and clinicians alike.

Our History

Founded in 2000, owner Dan Gilsenan began Tidewater Medical as a diabetic shoe company. While calling on local podiatrists in the Charleston area, he began to recognize a different need that was not being met – reliable home delivery of wound care supplies. Tidewater Medical quickly evolved into Total Wound Care Solutions, and over the past two decades has become the first choice of clinicians and patients to meet their dressing supply needs.

Our Mission

To Provide Value-Added Wound Care Products & Services – Reducing The Time It Takes To Heal.

The TWS Difference

All durable medical supply companies are not created equal. The Total Wound Care Solutions difference is our superior selection of products and our commitment to exceptional customer service. Our ordering process is simple and stress-free. We make it easy to get the supplies you need as quickly as possible.

Selection

Our product availability separates us from other wound care supply companies. We are able to offer all dressings by all manufacturers – and deliver them quickly. You can be sure that TWS can meet your individual needs during the healing process. 

Convenience

Our express delivery service gets the necessary medical supplies to patients faster so that the healing process can begin sooner. Patient privacy is always respected during delivery and packages are easily tracked. We know that recovery can be difficult enough on its own, so we make getting the supplies you need as painless as possible so you can focus on healing.

Customer Service

Our dedicated Customer service team is available to answer your questions, help with orders, or set up returns. We also have great relationships with an extensive network of insurance plans. This includes Medicare and many state and regional plans. To make things even easier, our experienced billing specialists will take care of all of the paperwork for you. We can verify your coverage with your insurance agency to ensure you get the lowest out-of-pocket costs possible.

Why TWS?

When you choose Total Wound Care Solutions, you can count on:

  • Exceptional personalized customer service
  • An extensive selection of high-quality products
  • Online and printed catalog options
  • Hassle-free ordering
  • Quick order processing
  • Expedited delivery options that prioritize patient privacy and easy tracking
  • Excellent insurance coverage and direct billing

 

To talk to one of our Customer Service specialists, call us at 888-858-9988, or create an account to order online today.