Who is TWS?
A Division of Tidewater Medical Inc., Total Wound Care Solutions is a Durable Medical Equipment Supplier out of Mount Pleasant, South Carolina. TWS was created to provide services that take wound care management to a much more comprehensive level. A leader in the home delivery of wound care dressings our Mission is: “To Provide Value-Added Wound Care Products & Services – Reducing The Time It Takes To Heal.”
Why use TWS?
- TWS carries all brands from all manufacturers; whatever your Doctor uses or recommends you will receive at home (no substitutions).
- Guaranteed express delivery at no extra cost. Faster delivery = faster healing.
- Get your questions answered by a live customer service representative via our toll-free number.
- TWS works directly with your wound care center to help with any changes in your treatment.
Answers to Frequently Asked Questions
How do I start using TWS?
Ask your Physician to have TWS supply your wound care dressings. Once your Doctor places your order, TWS will process your claim, we then ship your dressings to your home or nursing home, and bill your insurance.
What products does TWS carry?
When it comes to wound care dressings, TWS is a “one-stop-shop”. Whatever dressings your Doctor uses in their office, we carry. We never substitute!
Can TWS bill my insurance for my supplies?
Yes. TWS works with Medicare or your Commercial Insurance provider to handle all paperwork and billing.
What if my wound(s) heal and I have unopened/unused dressings?
Simply contact our toll-free number and at no cost to you, we will have FedEx pick up any leftover dressings. Once the package arrives to our office your insurance will be reimbursed accordingly.
Can TWS supply me while I am being seen by a Home Health Nurse?
Unfortunately, while a Home Health Nurse is coming to do your dressing changes, their company is required to supply all dressings.